WHAT DOES THIS LIMITED WARRANTY COVER?
This Limited Warranty applies to physical goods, and only for physical goods, purchased from Kids Cars CA.
This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period, including any manufacturer defects in the battery.
During the Warranty Period, Kids Cars CA will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
WHAT WILL WE DO TO CORRECT PROBLEMS?
Kids Cars CA will either repair the Product at no charge, using new or refurbished replacement parts.
HOW LONG DOES THE COVERAGE LAST?
The Warranty Period for Physical Goods purchased from Kids Cars CA is 365 days from the date of purchase.
A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 365 Days from the date of replacement or repair, whichever is longer.
Our 2 Years warranty has the same coverage as our 1-year warranty but extended for another 365 days from the date of purchase, meaning our 2 Years Warranty has a coverage period of 730 days total.
WHAT DOES THIS LIMITED WARRANTY NOT COVER?
This Limited Warranty does not cover any problem that is caused by:
● Conditions, malfunctions, or damage not resulting from defects in material or workmanship
WHAT DO YOU HAVE TO DO?
To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.
FREE Technical Support For Up to 1 Year!
Give us a call at (416) 665-6366 during our operating hours and we will walk you through any questions or concerns you might have.
Technical Support Coverage:
- Assembly walk though available via phone (416) 665-6366 or video chat, give us a call and we will find the best way to assist you.
- Electric or manufacturer defects and issues can be easily diagnosed and resolved, just give us a call and we will try our best to find you the best solution.
- Part replacement assistance is also covered by our technical support team, contact us and we will help you find the right part and assist you with the replacement.
Technical Support Operating Hours:
The "V" stands for "Volts" or "Voltage" it's the amount of electrical pressure it takes to push an electrical current. 12V batteries use two times the amperage at a given power draw, they are less efficient than a 24V battery due to resistive losses. Therefore a ride-on toy with a 24V battery system will draw half the amount of current as a 12V battery system to achieve the same power level, which means your ride-on toy lives out twice as long before you have to replace the battery!
Now, what does this mean when choosing the right ride-on toy?
We are going to be honest, and completely straightforward with you! It does not make a difference! Yes, a ride-on toy’s 24V battery will have a longer life than the 12V, but in the end, it will cost you the same! Let us explain.
You will have to pay the difference when your 12V battery runs out of life to have it replaced, it’s a matter of paying for the extra life now, or waiting till you have to replace it! Yes, that is all!
Myth: 24V Ride On Toys are faster and more powerful!
That’s correct! If anyone tells you otherwise, it’s a misconception and a myth! The power of your ride-on toys depends on the amps and voltage, not just voltage alone, and most of the 12V ride-on toys come in 30amps, and most of the 24V ride-on toys come in 15amps!
Electrical power or the power that is exerted on your ride-on toy is volts multiplied by amps so that 30 amps from a 12V battery is 360 watts, and that 15 amps from a 24V battery are… you guessed it 360 watts! They exert the same power.
More power can lead to more speed, handling more weight, or having a greater ability to cope with rougher surfaces. The amount of power a ride-on toy has depends on the watts and not the voltage alone!
All ride-on toys come with a minimum speed of 2 mph and a maximum speed of 6 mph, also referred to as ‘walking speed ‘ and ‘jogging speed’ respectively, so they are safe for ages of 1 to 12. Therefore, the same speed can be achieved with a 12V battery and 24V battery, but if you want longer life from your battery, and don’t mind paying the difference now rather than later, the 24V is the right option for you, but if you rather wait to pay the difference later, then the 12v is the right choice for you.
Where to find a replacement or backup batteries for your ride-on toys?
At https://www.kids-cars.ca/collections/kids-cars-spare-parts you can find all the spare parts for your ride-on toys, including steering wheels, wheels, 12V battery, 24V battery, shifters, motors, remote controllers, keys, chargers, and even receivers.
For any further questions feel free to contact us via live chat on https://www.kids-cars.ca during our operating hours which is mentioned at https://www.kids-cars.ca/pages/contact-us, and one of our ride on experts will be more than happy to assist you!
What is the Difference Between Licensed and Unlicensed Ride On Toys?
Licensed ride-on toys are toys that have been licensed by the brand that they represent. For example, our Mercedes-Benz AMG G63 Wagon Ride On Kids Car is licensed by Mercedes-Benz, meaning the car's mold and branding representing Mercedes-Benz standards have been met.
The only difference between licensed/official and unlicensed/unofficial ride-on toys is in the aesthetics of the ride-on-toy. Official auto brands do not license the features and performance of the ride-on toys.
Brands such as Audi, Bentley, BMW, Bugatti, Chevrolet, Ferrari, Freddo, Ford, GMC, Hummer, Jeep, Lamborghini, Lexus, Maserati, McLaren, Mercedes Benz, Porsche, Toyota, Land Rover, and Rolls Royce that we carry all have been licensed and met the brand's standards, except for brands that include "Style" in their title.
How to Identify Unlicensed Ride-On Cars?
Ride-on toys that have "Style" in their title such as a Lamborghini style ride-on car, are a replica, and not an official Lamborghini licensed ride-on car.
For example, our 12V Lamborghini Style Ride On Car is not licensed by Lamborghini, and therefore Lamborghini does not approve of the aesthetic representation of Lamborghini.
|Standard Shipping||Priority Processing|
|Qualification||Anywhere in Canada & USA||Anywhere in Canada & USA|
|How to Qualify||At the shipping section in the checkout, you will be automatically given the option to choose Standard Shipping as a shipping option.||At the shipping section in the checkout, you will be automatically given the option to choose Priority Shipping as a shipping option.|
|Handling Time||2-3 Business Days||Same Business Day|
|Shipping Time||3-9 Business Days||3-9 Business Days|
CAD $29.9 Flat Fee
Shipping Policy Overview
Kids Cars CA ("we" and "us") is the operator of (https://www.kids-cars.ca) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
2.1 Shipping Costs Breakdown
|Product Group||Domestic Shipping Costs||USA Shipping Costs|
|Light||$49.99 CAD||$69.99 CAD|
|Medium||$89.99 CAD||$99.99 CAD|
|Large||$149.99 CAD||$149.99 CAD|
|XLarge||$199.99 CAD||$219.99 CAD|
3.1 Return Due To Change Of Mind
Kids Cars CA does not offer refunds due to change of mind, the only time a refund is accepted is if we can not resolve a claim under the warranty, which can be any defects in material or workmanship under normal use during the Warranty Period, including any manufacturer defects in the battery.Return shipping will be paid at the customer's expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Kids Cars CA) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Kids Cars CA will happily honor any valid warranty claims, provided a claim is submitted within 365 days of receipt of items.
Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Kids Cars CA to process your warranty claim within 7 business days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 3 - 7 business days.
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 business days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.
4.3 Change Of Delivery Address
Orders placed before 04 PM - EDT (UTC-04) will be dispatched the same day, otherwise, within the next business day.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For a change of delivery address request, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Kids Cars CA will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Kids Cars CA encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Kids Cars CA at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If the order has started being processed, there may be 5-10% re-stocking/cancelation fee. If an orderhas already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please email us at email@example.com
This policy is subject to change at any time without notice. This policy was last updated on Tuesday, May 25, 2021